Policy
Returns & Refunds
Our Returns & Refunds Policy is designed to ensure a fair, transparent, and reliable shopping experience. Customer satisfaction is one of our highest priorities at GB Looms Jewels.
Effective date: July 2026 · GB Looms Jewels ·
Contents
Our Commitment
01
Our Commitment to Fair & Transparent Policies
At GB Looms Jewels, customer satisfaction is one of our highest priorities. As we specialize in authentic gemstones, handcrafted jewelry, and traditional handicrafts, our Returns & Refunds Policy is designed to ensure a fair, transparent, and reliable shopping experience for both our customers and our business.
Customer first
Your satisfaction
is our top
priority
Full transparency
Clear policies
withno hidden
clauses
Trusted service
Every claim
reviewed fairly &
promptly
Also read
02
Eligibility for Returns & Exchanges
A return or exchange request may be considered only under the following circumstances:
- The product arrives damaged during shipping.
- You receive an incorrect product different from your confirmed order.
- A manufacturing defect is identified and reported within the specified return period.
To qualify, the item must
Unused & original
No signs of wear,
misuse, or
alteration
Original packaging
With accessories,
certificates &
documentation
Unmodified
No third-party
repairs or resizing
03
Non-Returnable & Non-Exchangeable Items
The following products are not eligible for return or exchange:
- Custom-made or personalized jewelry.
- Products that have been resized, engraved, repaired, or modified at the customer’s request.
- Loose gemstones that have been accepted after delivery.
- Handmade products with natural variations that do not affect quality.
- Products damaged due to misuse, accidents, improper handling, or unauthorized repairs.
- Orders placed under special promotions or clearance sales, unless the item is defective or incorrect.
Custom, personalized, or made-to-order items are strictly non-returnable
once production has been confirmed.
04
Return Request Timeframe
Hours from delivery
Return or exchange requests must be submitted within 48 hours of receiving your order. Requests submitted after this period may not be eligible for approval. We recommend inspecting your order immediately upon delivery.
05
Verification & Approval Process
Submit evidence
Order number + clear photos or videos of the issue
Team review
Our team carefully inspects submitted evidence
Decision
Approval or rejection communicated via WhatsApp or email
Resolution
Refund or exchange processed upon approva
Approval of all return or exchange requests is at the sole discretion of GB Looms Jewels after thorough verification.
06
Refund Policy
If a refund request is approved:
Original payment method
Refunds will be issued through the original payment method whenever possible.
COD refunds
Cash on Delivery refunds processed via bank transfer or another agreed method.
After inspection
Refunds are processed only after the returned product is received and successfully inspected.
Processing time
Processing times may vary depending on your payment provider or financial institution.
07
Exchange Process
- Approved exchanges are subject to product availability.
- If the replacement item has a different price, the applicable price difference must be paid or refunded accordingly.
- Estimated dispatch timelines for replacement products will be shared once the exchange is approved.
Once an exchange is approved, our team will prioritize dispatch and keep you updated throughout the process.
08
Return Shipping Costs
GB Looms Jewels covers shipping
WE PAY
When the return is approved due to an error by GB Looms Jewels — such as an incorrect or defective product dispatched — we will fully cover the return shipping costs.
Customer covers shipping
Customer pays
In all other approved return cases, the customer is responsible for the return shipping charges to our facility.
09
Important Notes
- Natural gemstones may contain slight variations in color, inclusions, texture, or clarity — these are natural characteristics and are not considered defects.
- Handcrafted products may differ slightly in appearance — this is a hallmark of authentic artisan work, not a quality issue.
- Product certificates or quality assurance documents do not automatically qualify an item for return.
- GB Looms Jewels reserves the right to modify or update this Returns & Refunds Policy at any time without prior notice.
Natural variation in gemstones and handcrafted items is a mark of authenticity and uniqueness — not a manufacturing defect.
11
Contact & Support
Need to request a return, exchange, or refund? Reach out to our support team with your order details and we’ll assist you promptly.